How can we help?

Please see if our FAQ is related to your enquiry. If you are unable to find what you need, please fill out the form and we will get back to you as soon as we can.

Yes, your card must be 3D secure and your AVS must match the card address. We have these security measures to prevent fraudulent activity.

Our viewing times vary by the auction end date. Every auctions viewing is on the day it ends excluding our weekend auctions.

Viewing times:

Monday 3pm - 4pm

Tuesday 3pm - 4pm

Wednesday 3pm - 4pm

Thursday 3pm - 4pm

Friday 2pm - 3pm

Every auction details page has the viewing information available

As an auctioneer, we do not do returns or refunds. This is stated in our terms and conditions. Our viewing days allow our customers to bid with confidence as it is the customers duty to ensure that they are 100% satisified with the lot.

Head over to your My Account section and select Invoices and Payments and follow the instructions. If you have no outstanding invoices, then you have not won any lots.

Yes, we now have auctions running on our site and ibidders site. Exclusive auctions will only be listed on our site.

If you require delivery after winning your lots, head over to our Request Delivery page and fill out our form and we will provide you with your shipping information. You can either choose to use your own courier service or ours.

Address: Unit 1, Bealey Industrial Estate, Radcliffe, Manchester, M26 2BD